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Our Services
  • City Mall's Address:

    King Abdullah II Street, opposite to Al Hussein Medical Center

    Amman - Jordan

  • Map
  • City Mall's Parking Information:
    • 3 levels of underground parking accommodating over 2000 cars (P1, P2, P3)
    • The Valet Service is located at the Mall's Western Entrance - Floor 2 (Car wash service available)
    • The taxi pick-up and drop-off point is located at the Mall's Southern Entrance - Ground Floor.
  • City Mall's Customer Care Team:

    City Mall employs a dedicated and skilled customer care team who is always welcoming and strives forcustomer satisfaction through positive and friendly interactions with guests, shoppers and clients.

    Customer care desks are available on the Ground Floor, Floor 1 & Floor 2.

  • City Mall's Customer Service:
    • Security Room

      For assistance, our security team is located on the Ground Floor - Southern Entrance.

    • Lost & Found Assistance

      For assistance, go to any of our Customer Care Desks.

    • Prayer Rooms for Men & Women

      Prayer Rooms & Washrooms are available in the Banks & Services area - P1.

    • Baby Changing Facilities& Nursing Room:

      Baby changers are available at toilets located on the Ground Floor, Floor 2 and Floor 3.

      Dedicated Nursing Room is available at the Food Court washroom on Floor 3.

    • Handicapped Facilities

      Handicapped parking spacesare available at P1 - Entrance 2

      Handicapped toilets are available on all floors

    • Gift Cards

      City Mall Gift Cards are available at our Customer Care desk on the Ground Floor, and can be used in all of City Mall's shops, cafes, restaurants and entertainment outlets.

    • Tourist Information

      Our Customer Care team is available to provide tourists with information and assistance about Jordan and its historical sites.

    • Wireless Internet Connection

      Free Wireless Internet is available at certain areas in the Mall.

    • Banks, Exchange & ATMs

      City Mall has 12 different banks including Abu Sheikha Exchange, and 17 different ATMs available in the Banks & Services area - P1.

      Banks at City Mall open from 10:00AM until 3:30PM, with a 30 minute - 1 hour break before re-opening at 4:00PM until 10:00PM, Sunday through to Thursday. On Fridays banks open from 2:00 PM till 10:00PM. (Banks' working hours may change from time to time depending on Central Bank regulations).

Gift Cards
Opening Hours

Saturday - Thursday:

10:00 am - 10:00 pm


2:00 pm - 10:00 pm



Saturday - Friday:

9:00 am - 12 midnight


Restaurants & Food Court

Saturday - Friday:

11:00 am - 12 midnight


Jingo’s Jungle

Saturday - Thursday:

11:00 am - 10:00 pm


2:00 pm - 10:00 pm


Grand Cinemas

Please refer to movie times link



Saturday - Thursday:

10:00 am - 10:00 pm

(30-minute break between 3:00 pm and 4:30 pm)


2:00 pm - 10:00 pm